Outcomes

• Understand and use the globally accepted conventions and style used by native English speakers to write business emails
• Open and close your emails, use appropriate abbreviations, punctuation and spelling
• Deal with orders, requests for information and payment.
• Have the language you need to describe processes and business trends
• Create convincing and informative emails by using appropriate styles: friendly or more formal, direct or more distant
• Use a core of useful vocabulary, phrases and sentence structures to create clear and impactful emails
• Make sure your attachments are read
• Have a bank of email templates you can use for your everyday business communications